For years I worked the 'corner grocery store' where the customers were from your own neighborhood & you always saw the same people day in and day out, morning and evening. It was easy to get to know everyone but the big drawback was standing there day after day looking out the same window watching the world pass by.
When I finally broke my 'rusty cage' I ran smack into the world of tech support. Over the next few years I did support for Windows (95, 98, ME, NT4 & 2000), Internet Explorer, MSN, EarthLink, the old AT&T @Home cable Internet access network and a stint in the i2 Technologies
What a different world. Now I never saw the people I was helping and those I talked to were all over the world. I learned some interesting things first hand that blew some old myths out of the water--
Nicest People: Yankees. While there are some sphincters, by and large people from the Yankee states in general and New York City in particular are very nice. If you're from Texas like me and used to people 'drawling' out everything they say and you can get past their staccato & machine gun style you find out they are really great people and a whole lot of fun to talk to.
Most unpleasant: toss up between Wisconsin and Florida (sorry, no offense to anyone from there but it's just what I and my co-workers noticed). Also, some of the states where you'd think the people would be laid back like Montana, North/South Dakota, Washington, Oregon and Idaho had their more unpleasant people. This was a big shock to me. Actually it's more complex than 'unpleasant'. That's too general of a term...I noticed an extreme air of impatience from people in these areas. I have visited some of these places, Montana especially (spent 4 months there for work one time). In person that's not what I remember at all but on the phone, after comparing hundreds of calls and talking with fellow agents it definitely comes across that way.
Deep South (Alabama, Carolina's, Georgia, etc.): these people are much more intelligent and sophisticated than most of you (including me) have been led to believe they are.
Most laid back: Hawaii. People from Hawaii were in a world of their own (can't blame 'em). They were more like what you would expect from Californians.
Most like I expected: not surprisingly people from Texas since they are the ones I know the best...and believe me, Texas has it's their share of horses butts...many not attached to a horse at all.
Like I say, these are my observations from taking well over 30,000 calls during 5 or 6 years of call center work. I still talk to people from all over the US, Canada and Puerto Rico in my current job and these observations still hold pretty close to the same. My Beautiful Wife never took many calls until she started working with me and she pretty much agrees. Don't get me wrong, you can find every kind of person and have every kind of call experience from anywhere but when I get out the broad brush this is the way it seems to fall.
Anyone else who's ever done the call center gig have any observations?